Terms and Conditions

We invite and welcome visitors on www.holidayexl.in website. This aim of this website is to assist customers to gather travel information, post reviews/opinions on their travel related experiences/issues, engage them in travel related forums so that they gather maximum information on the travel industry/countries/cities around the world. By accessing or using www.holidayexl.in in any manner, it is considered that you have agreed to be bound by the agreement, as if you had signed this agreement. Please read the agreement carefully. If you do not accept all of these terms and conditions, please do not use this website. We suggest visitors of www.holidayexl.in to return to this page periodically to review the most current version of the agreement. www.holidayexl.in reserves the right at any time, at our sole discretion, to change or otherwise modify the agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified agreement

Prices

All prices displayed for the products and services on www.holidayexl.in are subject to change without prior information or notice and prices you see while making the booking may not be final until the full payment for the product or service is made at the end of the booking process. Prices on www.holidayexl.in shall be inclusive or exclusive of booking fee, hotel taxes or any other applicable government taxes (GST and VAT), etc. Availability of any product or service is subject to change at any point in time, even while finalizing the booking, which can lead to price variation, depending upon the basis of available room type in the hotel, cruise cabin, etc. at that point in time.

Booking And Payments

All online payments that happen for any of the products or services booked on www.holidayexl.in are secure. ‘HolidayExl Travel Services’ does not store the credit/debit or any other payment card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the bank website. The card details are captured on the bank website and not in HolidayExl Travel Services. ‘HolidayExl Travel Services’ takes no responsibility, in case of any misuse of credit card by whomsoever. ‘HolidayExl Travel Services’ acts as an agent for its third party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "contract") by third party providers and/or distributors and/or where stated, HolidayExl Travel Services, and you hereby agree to waive any rights to challenge the validity or enforceability of contracts entered into on this site, on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilize and/or possess such goods or services. In case any user is booking a hotel or any other online services via a credit/debit/gift card which is not directly in the name of the person availing these services - www.holidayexl.in reserves the right to cancel/hold the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card - you are requested to send us a copy of the card used (at the following email id: info@holidayexl.com or holidayexl2017@gmail.com) a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder. In case any of the above mentioned conditions are not met, www.holidayexl.in reserves the right to declare such transactions as fraudulent and cancel/hold the service provided. It also holds the right to charge the requisite cancellation charges that may be applicable before refunding any such amount.

Amendment To Booking & Purchase

Kindly read and note the terms & conditions for amendment in bookings and purchases, while making the booking or purchase, which may vary for each product and service. If you don't find any terms and conditions regarding the amended policy, you may not change your booking or purchase online. Kindly call our customer care team to know the amendment policy and make the necessary amendment.

Cancellation & Refunds

Cancellation of bookings and cancellation policy differs for each product or service. When you make a booking, kindly view terms & conditions of each product or service, which reflects the cancellation, refund with booking terms & conditions. You can cancel the purchased product or service online at our website - www.holidayexl.in. If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation of your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased. There may be a full cancellation penalty on the products or services booked and purchased, which are non-utilized or cancelled after the cancellation deadline mentioned in the terms and conditions, while making the purchase. You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, HolidayExl Travel Services may charge cancellation or amendment fees in addition to those imposed by travel service providers. ‘HolidayExl Travel Services’ reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, HolidayExl Travel Services shall refund to you all unutilized money collected from you for that purchase. For bookings and purchases, which has already been paid by you, when cancelled, refunds will be made (based on the refund policy, mentioned in terms and conditions, while making the booking or at the time of purchase). For the hotels it may take between 10-15 working days for the amount to get credited into your account. Refund policies may vary for every product and service. 1. Date of booking to 30 days before checkin the cancellation charges will be 25% of the package cost. 2. 30 to 15 days before checkin the cancellation charges will be 50% of the package cost. 3. 15 to 7 days before checkin the cancellation charges will be 75% of the package cost. 4. Less than 7 days before checkin Total amount will be forfeited and no refund shall be given. 5. No show Total amount will be forfeited and no refund shall be given. Cancellation Policy is subject to change. It's purely depends upon the cancellation policy of respective hotels. In Peaks seasons, Some hotels may charge 100% cancellation. The preceding refund timeline is a guide for your reference only and shall not be binding upon HolidayExl Travel Services.

Duplicate Bookings

You agree that multiple duplicate bookings for the same traveler(s) are not allowed and may result in damage and loss to HolidayExl Travel Services which you will bear in full.

Products & Services

Products & service statements on this website are for general descriptive purposes only and not all the products or services are available in every state or country. You can send us an inquiry by clicking our contact us or send query section, we will provide you with the details regarding terms & conditions, exclusions, products and services applicable to you. Please note the products and services that can be booked and purchased on the website. 1: Hotels -When you make a hotel booking on the website, kindly go through the fact sheet with the terms and conditions carefully to ensure the amenities present in the hotel or the category of the hotel is as per your requirement. ‘HolidayExl Travel Services’ keeps updating the fact sheets with the terms and conditions of the hotels, however, it is dependent on the hotel to provide us with the updated information. Renovation of hotels is normally undertaken at the sole discretion of hotels and not necessarily is informed to us. In case of any disputes, HolidayExl Travel Services shall not be held liable for any disruption in information. 2: Sightseeing Tours -There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours / transfers may have a waiting time at the airport / hotels. Seat in coach tours is as per the fixed timings and does not allow you to stop at any site of interest to you, which are not a part of the program, as seat in coach tours are fixed with a schedule. You have to make a choice according to your requirement and budget. Entrance fees at the monuments or places of interest are not included in the sightseeing tours unless and until specified. cruise, car and any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). ‘HolidayExl Travel Services’ makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the HolidayExl Travel Services. All such information, software, products, and services are provided "as is" without warranty of any kind. HolidayExl Travel Services disclaim all warranties and conditions that this website, its servers or any email sent from HolidayExl Travel Services, are free of viruses or other harmful components. HolidayExl Travel Services hereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement. In no event shall HolidayExl Travel Services(its officers, directors and affiliates/partners) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if HolidayExl Travel Services has been advised of the possibility of such damages. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of HolidayExl Travel Services.

Indemnification

You agree to defend and indemnify HolidayExl Travel Services and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: 1. Your breach of this agreement or the documents referenced herein; 2. Your violation of any law or the rights of a third party; or 3. Your use of this website.

Links To Third-Party Sites

This website may contain hyperlinks to websites operated by parties other than HolidayExl Travel Services. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites

Currency Converter

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates may not be verified as accurate, and actual rates may be different from what is being displayed. The information supplied by this application is believed to be accurate, but HolidayExl Travel Services, and/or its affiliates do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

Copyright And Trademark Notices

All contents of this website are: 2017 - 2023 - HolidayExl Travel Services all rights reserved. HolidayExl Travel Services is not responsible for content on websites operated by parties other than HolidayExl Travel Services. HolidayExl Travel Services, logo and HolidayExl Travel Services family - cartoon characters and all other product or service names or slogans displayed on the site are registered and/or common law trademarks of HolidayExl Travel Services, and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of HolidayExl Travel Services or the applicable trademark holder. In addition, the look and feel of the site, including all page headers, custom graphics, button icons, and scripts, is the service mark, trademark and/or trade dress of HolidayExl Travel Services and may not be copied, imitated or used, in whole or in part, without the prior written permission of HolidayExl Travel Services. All other trademarks, registered trademarks, product names and company names or logos mentioned in the site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by HolidayExl Travel Services. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. If you are aware of an infringement of either your brand or our brand, please let us know by e-mailing us at info@holidayexl.com or holidayexl2017@gmail.com. You agree that all claims you may have against HolidayExl Travel Services arising from or relating to the site must be heard and resolved in a court of competent subject matter jurisdiction located in Mohali India. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, agency, partnership, or employment relationship exists between you and HolidayExl Travel Services and/or affiliates as a result of this agreement or use of this website. Our performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the agreement shall continue in effect. This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and HolidayExl Travel Services with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and HolidayExl Travel Services with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.

Service Help

For answers to your questions, you can write to us at: info@holidayexl.com / holidayexl2017@gmail.com